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POLICIES

Patient and Visitor Recording Policy

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EXECUTIVE SUMMARY:

Dr. J Madhani medical Corporation respects the privacy rights and obligations of all patients, staff and visitors. To support our commitments to ensuring respect for those obligations, Dr. J Madhani maintains a ‘Patient and Visitor Recording Policy’ that governs the rights and obligations for persons to undertake photo, video or audio recordings or surveillance on Dr. J Madhani Medical Corporation property or during the provision of healthcare services.

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The policy indicated below generally supports the ability for patients and visitors to make recordings of or to transmit photo, video or audio signals by any means on Dr. J Madhani Medical Corporation property or during the provision of healthcare services subject to the express consent of ALL persons who may be captured by a recording/surveillance activity and is not otherwise prohibited by this policy.

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Please note that covert or unauthorized recording or surveillance is strictly prohibited. A person who is found to be or have been recording in breach of this policy will be informed of the policy prohibiting unauthorized recording and will be asked to cease the recording activity immediately. Persons who refuse to comply with this policy may be subject to removal from the premises.


POLICY STATEMENT 
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Dr. J Madhani Medical Corporation recognizes that patients and visitors may wish to make photo, audio or video recordings of clinical or other activities taking place on Dr. J Madhani Medical Corporation property for personal use. Dr. J Madhani Medical Corporation supports personal recording, but must always ensure that any recording respects the individual privacy and confidentiality rights of patients, visitors, and Dr. J Madhani Medical Corporation personnel. This policy indicates both permitted and prohibited patient and visitor recording activities. Where Dr. J Madhani Medical Corporation determines that recording by a patient or visitor does not support safe and compassionate care delivery, Dr. J Madhani Medical Corporation  reserves the right to prohibit personal recording by any person, for any purpose.

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This policy intends to clarify Dr. J Madhani Medical Corporation's expectations regarding photo, audio, or video recording by patients and visitors.

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DEFINITIONS

 Stakeholders: persons in the following relationship to Dr. J Madhani Medical Corporation:

  • Physicians

  • Medical Office Assistants

  • Students

  • Medical Resident Learner
     

Covert Recording: any photo, audio or video recording which is undertaken by a patient or visitor without first determining the express consent of any person who may be reasonably recorded.

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Surveillance: any type of continuous photo, audio or video monitoring by a patient or visitor, with or without recording, of Dr. J Madhani Medical Corporation facilities, stakeholders, operations or patients.

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POLICY

Dr. J Madhani Medical Corporation has established strict guidelines for photo, audio and video recording by patients and visitors in order to protect the safety and privacy of patients, visitors and other stakeholders, the confidentiality of patient information, and to safeguard Dr. J Madhani Medical Corporation’s reputation.

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Consistent with the guidelines of this policy, Dr. J Madhani Medical Corporation. generally permits photo, audio or video recording by patients and visitors which has the express consent of all persons who may be recorded and is not otherwise prohibited by this policy.

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 PROCEDURE

  1.  Recording which is contrary to the requirements set out in this document or other policies established by Dr. J Madhani is prohibited.

  2.  Any form of covert recording by a patient or visitor is expressly prohibited.

  3. Any form of surveillance by a patient or visitor is prohibited without prior approval by Dr. J Madhani Medical Corporation  management.

  4. Recording by a patient or visitor is only permitted after the patient or visitor obtains the express consent of all persons who may be reasonably expected to be recorded, including any Dr. J Madhani Medical Corporation. personnel, other patients, or visitors.

  5. No recording shall be made where a person who may be reasonably expected to be recorded cannot provide consent or refuses to provide consent.

  6. A person who is requested to provide consent for patient or visitor recording may decline to provide consent without providing a reason for declining. Where practicable, a person declining consent for recording may elect to remove themselves from being recorded at their discretion in order for the recording to otherwise proceed.

  7. Dr. J Madhani Medical Corporation. personnel who may be requested to provide consent for recording by a patient or visitor may decline to provide consent in circumstances where, at Dr. J Madhani Medical Corporations sole discretion, the recording is deemed to conflict with their professional responsibilities, or the safe delivery of care to a patient.

  8. Any authorized recording of a Dr. J Madhani Medical Corporation patient that reasonably renders the patient personally identifiable as a patient of Dr. J Madhani Medical Corporation is considered personal health information under the Personal Health Information Protection Act, 2004. Patient’s or visitors who record a Dr. J Madhani Medical Corporation patient are solely responsible for their custody and control of the resulting recording.

  9. A person who is suspected of having recorded without authorization may be asked by Dr. J Madhani Medical Corporation to produce a copy of the recording for Dr. J Madhani Medical Corporation’s review. At Dr. J Madhani’s Medical Corporation’s sole discretion, Dr. J Madhani Medical Corporation may request that the person securely and irrevocably erase or otherwise destroy any recording already obtained by that person regardless of where or how the recording may have been obtained or retained.

  10. A person who is found to be or have been recording in breach of this policy will be informed of the policy prohibiting unauthorized recording and will be asked to cease the recording activity immediately. This conversation may be more successful if staff/leadership use principles of de-escalation when explaining the policy and attempting to cease any recording activity. As with all situations, if staff feel unsafe during the conversation regarding prohibited recording practices, a Security staff assist or law enforcement.

  11. Persons who refuse to comply with this policy may be subject to removal from the premises.

 

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